In Leo Tolstoy’s book, Anna Karenina, he offers this famous quote: “All happy families are alike; each unhappy family is unhappy in its own way.” This quote has been applied to many contexts from the obvious familial setting to larger organizations of various shapes, sizes and forms. It’s true that each of these organizations is...Read More

The Tipping Point We’ve seen many articles recently about how our society is finally demanding change related to racial bias in policing.  We are seeing reforms proposed at local, state and national levels.  Some of these proposals are small and incremental in nature while others are radical transformations.  As is typical in change efforts, these...Read More

I don’t care if the customers your organization serves are external ones who pay real money or internal ones who pay funny money. If you believe you’re entitled to their business, your organization is already in an era of decay and decline. The Competition of Today vs. the Competition of Yesterday There was a time...Read More