Category

Leadership

Leading Organizational Change from the Middle-Out

There is a myth that organizational change, which is to say, cultural change, will be successful only if it is done top-down, led by the CEO, and has broad, if not total, buy-in. This is wrong. The most successful organizational changes occur from the middle-out, by a motivated and enlightened leader of some smaller organization...
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Separating Signal from Noise – Part Two

To continue from Part 1… We are constantly being peppered, assaulted really, with things competing for our attention, and there is no sign that the universe is going to let up on us. I am generally regarded as someone who is technologically progressive, but you will not find me on any social media other than...
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Separating Signal from Noise – Part One

There are two clues that someone doesn’t know what they’re talking about. The first is that they use an excessive number of variables and factors to explain the problem. The second is that they turn a legitimately complex situation into something overly simple—this is probably the most common way of demonstrating ignorance of the subject...
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Do You Hire Smart People?

Regardless of the type of organization that I serve, I see a number of phrases that seem to be common. Every company hires only “the best and brightest”, every organization claims their people to be their “most valuable asset” and every entity declares, “Our people make the difference”. Beyond the fallacy that everyone hires only...
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Leaders in Organizational Agility

Based on our decades of experience in creating organizational agility in real life, there are six properties that organizations that are leaders in agility will possess. First, those organizations that are leaders in agility, don’t merely meet their customer’s requirements, they produce products/services that create customer requirements to which competitors must respond, because this is...
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The Leadership Challenge of Gradual Change

Are you familiar with the boiled frog analogy? If you place a live frog in a pan of boiling water, the frog will immediately jump out. Smart. Right? However, if you place a frog in a pan of room temperature water, and all other conditions are comfortable, it will settle in. And if all other...
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A Special Message to Internal Service Providers

A Special Message to Leaders of Organizations Providing Internal Services within a Larger Organization If you are leading an organization that provides internal services within a larger organization (e.g., a company’s internal organizations such as IT, Accounting, Tax, HR, Legal, Facilities, etc.), whether you realize it or not, you are in a competitive situation. And...
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Denominator Managers

Productivity…What is it? Productivity is defined as outputs divided by inputs. Measuring the productivity of an organization is done the same way. For example, the productivity of a business is defined as sales divided by expense, or revenue divided by costs. It is this equation that led Gary Hamel to coin the term, “denominator manager.”...
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Blueprint for Trouble

There are multiple parties with a stake in the success of any organization. Businesses, for example, all have at least these five: customers, employees, owners, vendors, and the various communities to which they belong. Now, allow me to put forth a principle: When an organization (a government, a business, a union, a charity, a religion,...
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Work Life Doesn’t Have to Suck

  Work life doesn’t have to suck. I don’t care what kind of organization you lead — I don’t care what kind it may be, how big it may be, what you do, or where you may be in some larger hierarchy — you can make that organization that you have the good fortune to...
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