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Communication
Zoom Video Call

Reflections on the New Normal

As many of us were forced to do, agilityIRL pivoted from in-person classroom to live, online classes in mid-March.  While our transition to online learning was forced by the pandemic, I’ve learned a lot about the environment, its challenges, and benefits over the past few months.  As a long-time CST used to in-person classroom training,...
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Boy Singing On Microphone

Persuasion, Selling & Manipulation: The Hierarchy of Effective Communication

After years of experience in the field, I’ve found that there is a hierarchy in ways one can convince another person of something. Understanding this hierarchy is critical for effective communication from the C-level down. The Hierarchy of Effective Communication Manipulation: Lacking the Character Traits of Honesty, Integrity & Civility The lowest plane of communication...
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Agile Leadership: Two Key Properties for Building Effective Working Relationships

One of the most important pieces of the Agile leadership puzzle is the forming of effective working relationships between you and your colleagues. Without durable relationships, the optimization of an organization simply can’t happen. To build these effective relationships, two properties must exist: confidence in the other party’s competence and mutual trust. I first learned...
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