Category

Communication

Persuasion, Selling & Manipulation: The Hierarchy of Effective Communication

After years of experience in the field, I’ve found that there is a hierarchy in ways one can convince another person of something. Understanding this hierarchy is critical for effective communication from the C-level down. The Hierarchy of Effective Communication Manipulation: Lacking the Character Traits of Honesty, Integrity & Civility The lowest plane of communication...
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Agile Leadership: Two Key Properties for Building Effective Working Relationships

One of the most important pieces of the Agile leadership puzzle is the forming of effective working relationships between you and your colleagues. Without durable relationships, the optimization of an organization simply can’t happen. To build these effective relationships, two properties must exist: confidence in the other party’s competence and mutual trust. I first learned...
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