April 2017

The Broad Brush of Agile Customer Service

Before we talk about “customer service,” we must first define who a customer is. Who is a Customer? Agile individuals, agile organizations define their customer as anyone who depends on your work to do theirs. This may be an external customer, an internal customer, or your teammate in the next office. Anyone who depends on...
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Hello, I Am Agile – Words Matter

As the Agile movement has become mainstream, common vocabulary associated with the philosophy also has become mainstream. However, as more and more people use these words, their meaning appears to occasionally drift. This is a common occurrence in movements like Agile as people co-opt terms to appear in alignment with a philosophy without actually changing...
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What Changed Today? Your Business Success Could Depend on the Answer

“Change” used to happen to other people. Our forbearers would be born, go to school, grow up and, upon completing their schooling, either begin work on the family farm or in the family craft shop, or get a job at or factory where they would work until they retired. These times are past, of course....
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